Gentlemen/women, start your engines. This pedal is so dangerous that I'm sure I'll be getting a lot of complaint emails that people have blown up their amps using it. So let's just start this off by saying I WARNED YOU TO BE CAREFUL. When using this pedal, start off slow, and monitor your amp for potential damage. Don't have too much fun! OK, have too much fun, but don't blow up your amp in the process. Unless that's what you want, of course, and well, gosh darn it, it's your right. Good ol' Pete Townsend did it. Well, at least he poked his speakers out. All right, I'll try to stay on track here.
Ahem. The SUPER-DUPER 2-IN-1 (TM) has two of my infamous but rather delightful Super Hard-On(TM) pedals in one small box, with two switches and LED indicators. HEY! I responded to your multitude of complaints that I don't put in LED's! Also, in this SUPER-DUPER 2-IN-1 (TM) (gosh I love saying that) is a Master volume control that lets you use it as an overdrive/distortion with any output volume. My my! How conventional, you say! Well, suffice to say, if it weren't there, you'd go deaf with both of those channels cranked up. This pedal is dangerously loud. Don't do what I did, and lean over in front of your speaker cabinet while turning it up. Ouch. Dang.
We want you to feel confident with your Prymaxe purchase, which is why when you purchase a new product from us, you are automatically enrolled into our FREE Two Year Warranty.*
What is covered:
What is NOT covered:
* We reserve the right to end this promotion at any time.
All in stock orders placed before 2pm EST will ship same day and all orders placed after the cutoff will ship the next business day*. If you need an order immediately, please let us know and we’ll try our best to accommodate your request.
Most orders shipping within the US will ship via USPS or FedEx and are fully insured, we also offer express options if you need an item within 24 hours. All tracking numbers will be sent via email after the item is shipped. If you did not receive your tracking number please feel free to call or email us.
All US Orders $49+ Ship for FREE
We love and truly appreciate all of our International customers. All of our international shipments are fully insured and are guaranteed to be delivered or your money back. We offer a variety of shipping options for you to choose from and if for any reason there is an issue with your order we will make it right, that is our promise you.
Pre-Orders typically ship with 2 weeks. In the event a product is backordered we will contact you with an exact shipping timeframe.
Smaller items will ship USPS First Class.
USA shipping only for Barber Electronics, Boss, Dunlop, EarthQuaker Devices, Eventide, EVH, Fender, Gretsch, Korg, Marshall, Music Man, MXR, PreSonus, Roland, Schecter, Shure, Source Audio, Way Huge, Tech 21, Vertex, Voodoo Lab, Vox, Wampler.
If you are not 100% satisfied with your purchase, you can return it within 45 days of the original purchase date for a full refund. If an item is not received by us within the 45-day window, the package will be refused. All new items returned must be in BRAND NEW condition with zero signs of wear or use and must be returned in the original packaging with ALL materials (free/bundled items -- must be unused/unopened, warranty cards, plastic, pouches, manuals etc.).
Our 45-Day Satisfaction Guarantee covers brand new products only -- it does not cover used and clearance products (see below). It also does not cover items in the “What is NOT Returnable” list below. Please note: All actual shipping fees paid by Prymaxe will be deducted from your refund. This includes orders that qualified for free or subsidized shipping. Return shipping must be paid by the buyer. If you received a defective or incorrect item, please see our FAQ section below.
* Prymaxe reserves the right to define abuse of the return policy on a case by case basis and consequently refuse subsequent return requests by said abuser and place them "All Sales Final".
All Used and Vintage items come with a 48 hour approval period. Please contact us directly at firstname.lastname@example.org within 48 hours of receiving your product for us to set up a manual return for you. Be sure to include your order number and reason for return in the email. All Used/Vintage items must be returned in the same condition they were sent to you in, as well as include all materials that came with it.
All returns should be insured by the buyer and sent via UPS, Fedex, or USPS with tracking. Please do not write on or attach tape or labels to the product box (these will be refused) -- use a packing box to return the product. Attach a shipping label with the RA number onto the shipping box.
To request an RMA number, please fill out the form below. If you are returning multiple items, please submit an individual request for each item (if you ordered a bundle, for example a pedal with a free pack of picks or strings, the bundle counts as one item and must be returned as a whole). If the form does not load for you, please email email@example.com.
When will I get my refund?
Once your return is received by us, your refund will typically be processed within 10-15 business days. It typically takes a few business days for all credit card refunds to be processed and reflected on your statement. This means it will take a few extra days for your refund to show in your account after your return is processed. Please note: All actual shipping fees paid by Prymaxe will be deducted from your refund. This includes orders that qualified for free or subsidized shipping. Return shipping must be paid by the buyer. If you received a defective or incorrect item, please see the next question.
What if I receive a defective or incorrect item?
If a product is defective upon arrival, or the wrong item was received, all the shipping fees will be covered by us and we will give you a full refund on the original order. You can choose to place the second order immediately (for faster processing), or you can wait until you receive your refund. For defective items, Prymaxe reserves the right to refuse the return if we determine the reason for the unit failing was not covered under the warranty (i.e., if the item was damaged due to user fault or error). If you feel your item was damaged in shipping, please take plenty of pictures of the damaged box and item and immediately contact us so we can open a claim with the shipping company.
Please be very diligent with testing your defective item. Be sure to try other guitars, power supplies, cables, and amps. We also request that you take a video of the item not working. If we receive your item, test it, and find it to be working, we will give you a refund minus the cost of shipping both ways.
When must I ship my return?
Your return must be received by us within 45 days of the original purchase date. This means you must ship your return with enough time for us to receive the package within 45 day deadline. If it does not arrive within 45 days, we will refuse the package. If you feel you sent the package within a reasonable time frame, but it arrived late due to the shipping company’s error, please immediately contact us to make an appeal before we refuse the package.
What if I pre-ordered an item?
Even if you pre-ordered an item, we must still receive it within 45 days of your order date in order to give you a refund, so please try to only pre-order items you plan to keep. If the pre-ordered item arrives outside of the 45 day window from when you ordered it, you will have 7 days from the arrival date to send it back for store credit (minus original shipping cost) or a replacement.
Why was my package refused?
There are a number of reasons your package could be refused by us, including: