MAGIC AT YOUR FEET
There’s nothing like having a largeand enthusiastic audience singingalong with you. CRITICAL MASS putsthat magic right at your feet in an easyto use stomp box..
SING ALONG STYLE
Whether you’re pounding out arena rock-styleanthems or leading worship at your church,having group vocals on demand allows you toset the mood and engage your entire audience.Choose from “melodic” or “gang” style vocalsthat suit any style of music with no key or scaleinput required.
PERSONAL SOUND TECH
CRITICAL MASS’ Adaptive Tone (equalization) with compression, de-esser and gate automatically
control the timbre and shape of your sound, ensuring every note is pristinely clear and intelligible.
When the crowd hears exactly what you’re singing, they can join in – and there’s nothing better
EASE OF USE
You’re a singer first and foremost, so getting knee-deep in technology probably isn’t what your
gig calls for. That’s why CRITICAL MASS automatically sets your mic gain to the optimal level,
allowing you to concentrate on giving your best performance – night after night.
CRITICAL MASS gives you the option of either plug-in power via the optional POWERPLUG 9 V
adapter – or battery operation for those occasions when you’re just doing a short set, or house
power isn’t readily available.
YOUR BEST PERFORMANCE
Whether you’re playing at the local tavern or a huge festival, your vocals always deserve special
attention. CRITICAL MASS gives you the tools to always sound your best with melodic and gang vocals, state-of-the-art reverb and adaptive tone – all in an ultra-simple stomp box designed to
elevate your performance to the next level.
We want you to feel confident with your Prymaxe purchase, which is why when you purchase a new product from us, you are automatically enrolled into our FREE Two Year Warranty.*
What is covered:
What is NOT covered:
* We reserve the right to end this promotion at any time.
All in stock orders placed before 2pm EST will ship same day and all orders placed after the cutoff will ship the next business day*. If you need an order immediately, please let us know and we’ll try our best to accommodate your request.
Most orders shipping within the US will ship via USPS or FedEx and are fully insured, we also offer express options if you need an item within 24 hours. All tracking numbers will be sent via email after the item is shipped. If you did not receive your tracking number please feel free to call or email us.
All US Orders $49+ Ship for FREE
We love and truly appreciate all of our International customers. All of our international shipments are fully insured and are guaranteed to be delivered or your money back. We offer a variety of shipping options for you to choose from and if for any reason there is an issue with your order we will make it right, that is our promise you.
Pre-Orders typically ship with 2 weeks. In the event a product is backordered we will contact you with an exact shipping timeframe.
Smaller items will ship USPS First Class.
USA shipping only for Barber Electronics, Boss, Dunlop, EarthQuaker Devices, Eventide, EVH, Fender, Gretsch, Korg, Marshall, Music Man, MXR, PreSonus, Roland, Schecter, Shure, Source Audio, Way Huge, Tech 21, Vertex, Voodoo Lab, Vox, Wampler.
If you are not 100% satisfied with your purchase, you can return it within 45 days of the original purchase date for a full refund. If an item is not received by us within the 45-day window, the package will be refused. All new items returned must be in BRAND NEW condition with zero signs of wear or use and must be returned in the original packaging with ALL materials (free/bundled items -- must be unused/unopened, warranty cards, plastic, pouches, manuals etc.).
Our 45-Day Satisfaction Guarantee covers brand new products only -- it does not cover used and clearance products (see below). It also does not cover items in the “What is NOT Returnable” list below. Please note: All actual shipping fees paid by Prymaxe will be deducted from your refund. This includes orders that qualified for free or subsidized shipping. Return shipping must be paid by the buyer. If you received a defective or incorrect item, please see our FAQ section below.
* Prymaxe reserves the right to define abuse of the return policy on a case by case basis and consequently refuse subsequent return requests by said abuser and place them "All Sales Final".
All Used and Vintage items come with a 48 hour approval period. Please contact us directly at email@example.com within 48 hours of receiving your product for us to set up a manual return for you. Be sure to include your order number and reason for return in the email. All Used/Vintage items must be returned in the same condition they were sent to you in, as well as include all materials that came with it.
All returns should be insured by the buyer and sent via UPS, Fedex, or USPS with tracking. Please do not write on or attach tape or labels to the product box (these will be refused) -- use a packing box to return the product. Attach a shipping label with the RMA number onto the shipping box. Packages without a valid RMA number on the outside of the box will be refused.
To request an RMA number, please call us at 1-(855)-PRYMAXE (779-6293) (International Customers, please use 1-(908)-272-2990) during our normal business hours (Monday - Friday, 10 AM - 6 PM Eastern, excluding federal holidays).
When will I get my refund?
Once your return is received by us, your refund will typically be processed within 10-15 business days. It typically takes a few business days for all credit card refunds to be processed and reflected on your statement. This means it will take a few extra days for your refund to show in your account after your return is processed. Please note: All actual shipping fees paid by Prymaxe will be deducted from your refund. This includes orders that qualified for free or subsidized shipping. Return shipping must be paid by the buyer. If you received a defective or incorrect item, please see the next question.
What if I receive a defective or incorrect item?
If a product is defective upon arrival, or the wrong item was received, all the shipping fees will be covered by us and we will give you a full refund on the original order. You can choose to place the second order immediately (for faster processing), or you can wait until you receive your refund. For defective items, Prymaxe reserves the right to refuse the return if we determine the reason for the unit failing was not covered under the warranty (i.e., if the item was damaged due to user fault or error). If you feel your item was damaged in shipping, please take plenty of pictures of the damaged box and item and immediately contact us so we can open a claim with the shipping company.
Please be very diligent with testing your defective item. Be sure to try other guitars, power supplies, cables, and amps. We also request that you take a video of the item not working. If we receive your item, test it, and find it to be working, we will give you a refund minus the cost of shipping both ways.
When must I ship my return?
Your return must be received by us within 45 days of the original purchase date. This means you must ship your return with enough time for us to receive the package within 45 day deadline. If it does not arrive within 45 days, we will refuse the package. If you feel you sent the package within a reasonable time frame, but it arrived late due to the shipping company’s error, please immediately contact us to make an appeal before we refuse the package.
What if I pre-ordered an item?
Even if you pre-ordered an item, we must still receive it within 45 days of your order date in order to give you a refund, so please try to only pre-order items you plan to keep. If the pre-ordered item arrives outside of the 45 day window from when you ordered it, you will have 7 days from the arrival date to send it back for store credit (minus original shipping cost) or a replacement.
Why was my package refused?
There are a number of reasons your package could be refused by us, including: