Enter the Helix
No you're not hallucinating, the Helix Phaser has finally landed and it's ready to take your tone to new inspiring heights with all the massive mind-bending swooshes and swirly goodness you could possibly desire. But be warned! Once you turn this pedal on, you may never want to turn it off again.
Total Tonal Awesomeness
Tons of guitarists throughout history have sworn by phasers as their secret tone weapon. It's an effect that's helped define countless legendary records within the world of pop, rock, metal and indie and once you kick in Helix Phaser, you'll know why! With its extensive set of controls, the Helix Phaser enables you to dial in everything from vibrant vintage-sounding Gilmour swirls, big and bold Van Halen sweeps to more modern phaser tones a la Smashing Pumpkins and Radiohead. Now add True Bypass and Analog-Dry-Through to the mix and you have your new favorite sonic drug.
Waves of Versatility
You know we can't release anything without putting that certain TC twist on it. So instead of making a simple set-it-and-forget-it phaser, we went ahead and created the most flexible and versatile phaser ever. You'll get everything from subtle sweeps to massive sonic bends straight out of the box, but hook it up to our free TonePrint Editor and all that's left to say is HOLY MOTHER OF TONE! Tone-tweaking paradise awaits, with only the sky and your imagination as the limit.
As if the freedom to completely create your own dream phaser from the ground up via the TonePrint Editor wasn't enough, you'll also get instant access to amazing recreations of some of the most legendary phaser units ever, plus custom-tuned phaser sounds created by some of music's finest via the free TonePrint App for Android and iOS. Now this may sound trippy, but trust us, it works! You just have to beam it to believe it!
True to Tone
You love tone, so do we, and our design philosophy testifies to that. So whatever route you wanna go, we got your back. With optimized headroom, True Bypass or Buffered Bypass switch and Kill-Dry on/off, this pedal guarantees optimal tonal integrity and zero loss of tone. And, no matter if the pedal is on or off your precious dry sound is always passed through the pedal unharmed in all it's pure analog glory due to an Analog-Dry-Through.
We want you to feel confident with your Prymaxe purchase, which is why when you purchase a new product from us, you are automatically enrolled into our FREE Two Year Warranty.*
What is covered:
What is NOT covered:
* We reserve the right to end this promotion at any time.
When you place an order at Prymaxe, you can rest assured that your item will be carefully packaged. Our shipping team is dedicated to making sure your item arrives in perfect condition and on time.
All in stock orders placed before 2pm EST will ship same day and all orders placed after the cutoff will ship the next business day*. If you need an order immediately, please let us know and we’ll try our best to accommodate your request.
Most orders shipping within the US will ship via USPS or FedEx and are fully insured, we also offer express options if you need an item within 24 hours. All tracking numbers will be sent via email after the item is shipped. If you did not receive your tracking number please feel free to call or email us.
All US Orders Ship for FREE
We love and truly appreciate all of our International customers. All of our international shipments are fully insured and are guaranteed to be delivered or your money back. We offer a variety of shipping options for you to choose from and if for any reason there is an issue with your order we will make it right, that is our promise you.
Pre-Orders typically ship with 2 weeks. In the event a product is backordered we will contact you with an exact shipping timeframe.
Smaller items will ship USPS First Class.
USA shipping only for Vox, Korg, Voodoo Lab, MXR, Dunlop, Way Huge, Barber Electronics, Music Man, Tech 21, Fender, Marshall, PreSonus, Source Audio, and Strymon.
If you are not 100% satisfied with your purchase, you can return it within 45 days of the original purchase date for a full refund. If an item is not received by us within the 45-day window, the package will be refused. All new items returned must be in BRAND NEW condition with zero signs of wear or use and must be returned in the original packaging with ALL materials (free/bundled items -- must be unused/unopened, warranty cards, plastic, pouches, manuals etc.).
Our 45-Day Satisfaction Guarantee covers brand new products only -- it does not cover used and clearance products (see below). It also does not cover items in the “What is NOT Returnable” list below. Please note: All actual shipping fees paid by Prymaxe will be deducted from your refund. This includes orders that qualified for free or subsidized shipping. Return shipping must be paid by the buyer. If you received a defective or incorrect item, please see our FAQ section below.
* Prymaxe reserves the right to define abuse of the return policy on a case by case basis and consequently refuse subsequent return requests by said abuser and place them "All Sales Final".
All Used and Vintage items come with a 48 hour approval period. Please contact us directly at email@example.com within 48 hours of receiving your product for us to set up a manual return for you. Be sure to include your order number and reason for return in the email. All Used/Vintage items must be returned in the same condition they were sent to you in, as well as include all materials that came with it.
All returns should be insured by the buyer and sent via UPS, Fedex, or USPS with tracking. Please do not write on or attach tape or labels to the product box (these will be refused) -- use a packing box to return the product. Attach a shipping label with the RA number onto the shipping box.
To request an RMA number, please fill out the form below. If you are returning multiple items, please submit an individual request for each item (if you ordered a bundle, for example a pedal with a free pack of picks or strings, the bundle counts as one item and must be returned as a whole). If the form does not load for you, please email firstname.lastname@example.org.
When will I get my refund?
Once your return is received by us, your refund will typically be processed within three business days. It typically takes a few business days for all credit card refunds to be processed and reflected on your statement. This means it will take a few extra days for your refund to show in your account after your return is processed. Please note: All actual shipping fees paid by Prymaxe will be deducted from your refund. This includes orders that qualified for free or subsidized shipping. Return shipping must be paid by the buyer. If you received a defective or incorrect item, please see the next question.
What if I receive a defective or incorrect item?
If a product is defective upon arrival, or the wrong item was received, we will send you a replacement/the correct item, and all the shipping fees will be covered by us. For defective items, Prymaxe reserves the right to refuse the return if we determine the reason for the unit failing was not covered under the warranty (i.e., if the item was damaged due to user fault or error). If you feel your item was damaged in shipping, please take plenty of pictures of the damaged box and item and immediately contact us so we can open a claim with the shipping company.
Please be very diligent with testing your defective item. Be sure to try other guitars, power supplies, cables, and amps. We also request that you take a video of the item not working. If we receive your item, test it, and find it to be working, we will give you a refund minus the cost of shipping both ways.
When will I get my replacement item?
If a defective or incorrect item was sent to you, we will send out the replacement as soon as we get the defective/incorrect item back and approve/process the return (typically within three business days). If we do not have the replacement in stock, we will issue a full refund. If you need the replacement to be sent out immediately, please place a new order, and when we get the defective/incorrect item back, we will issue a full refund of the original order.
When must I ship my return?
Your return must be received by us within 45 days of the original purchase date. This means you must ship your return with enough time for us to receive the package within 45 day deadline. If it does not arrive within 45 days, we will refuse the package. If you feel you sent the package within a reasonable time frame, but it arrived late due to the shipping company’s error, please immediately contact us to make an appeal before we refuse the package.
What if I pre-ordered an item?
Even if you pre-ordered an item, we must still receive it within 45 days of your order date in order to give you a refund, so please try to only pre-order items you plan to keep. If the pre-ordered item arrives outside of the 45 day window from when you ordered it, you will have 7 days from the arrival date to send it back for store credit (minus original shipping cost) or a replacement.
Why was my package refused?
There are a number of reasons your package could be refused by us, including: