The Mooer Audio Pure Octave Octave pedal featurs precise polyphonic octave effects with no distortion. The Pure Octave has eleven different modes, rugged construction, 9v DC operation, and is true bypass. Like all Mooer pedals the Pure Octave is built like a small tank and will fit on nearly any pedal board.
Precise polyphonic octave effect with no distortion
11 different modes
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Pre-Orders typically ship with 2 weeks. In the event a product is backordered we will contact you with an exact shipping timeframe.
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What if my package gets stolen?
Please note: We are a small, family owned business. While we want to make sure you are satisfied with your purchase, we would like to try to limit the amount of returns as much as possible. This helps both us and the customer save time and money. If you are unsure about a product, please contact us before you complete the purchase, and we'll do our best to find the item that will best suit your needs. Prymaxe reserves the right to define abuse of the return policy on a case by case basis and consequently refuse subsequent return requests by said abuser and place them "All Sales Final".
Last Updated: March 27, 2018
If you are not 100% satisfied with your purchase, you can return it within 45 days of the original purchase date for a store credit refund, or within 14 days of the original purchase date for a refund to the original purchase method (PayPal, credit card, etc). If an item is not received by us within the 45-day window, the package will be refused. All new items returned must be in BRAND NEW condition with zero signs of wear or use and must be returned in the original packaging with ALL materials (free/bundled items -- must be unused/unopened, warranty cards, plastic, pouches, manuals etc.). We reserve the right to charge an up to 15% restocking fee on any opened guitars, amps, or keys being returned.
Our 45-Day Satisfaction Guarantee covers brand new products only -- it does not cover used and clearance products (see below). It also does not cover items in the “What is NOT Returnable” list below. Please note: All actual shipping fees paid by Prymaxe will be deducted from your refund. This includes orders that qualified for free or subsidized shipping. Return shipping must be paid by the buyer. If you received a defective or incorrect item, please see our FAQ section below.
All Used and Vintage items come with a 48 hour approval period. Please contact us directly at firstname.lastname@example.org within 48 hours of receiving your product for us to set up a manual return for you. Be sure to include your order number and reason for return in the email. All Used/Vintage items must be returned in the same condition they were sent to you in, as well as include all materials that came with it.
All returns should be insured by the buyer and sent via UPS, Fedex, or USPS with tracking. Please do not write on or attach tape or labels to the product box (these will be refused) -- use a packing box to return the product. Attach a shipping label with the RMA number onto the shipping box. Packages without a valid RMA number on the outside of the box will be refused.
To request an RMA number, please email email@example.com. We do not issue RMA by phone.
When will I get my refund?
Once your return is received by us, your refund will typically be processed within 10-15 business days. It typically takes a few business days for all credit card refunds to be processed and reflected on your statement. This means it will take a few extra days for your refund to show in your account after your return is processed. Store credit refunds will be given in the form of a e-gift card which will be available for immediate use after it is emailed to you. Please note: All actual shipping fees paid by Prymaxe will be deducted from your refund. This includes orders that qualified for free or subsidized shipping. Return shipping must be paid by the buyer. If you received a defective or incorrect item, please see the next question.
What if I receive a defective or incorrect item?
If a product is defective upon arrival, or the wrong item was received, all the shipping fees will be covered by us and we will give you a store-credit refund on the original order. For defective items, Prymaxe reserves the right to refuse the return if we determine the reason for the unit failing was not covered under the warranty (i.e., if the item was damaged due to user fault or error). If you feel your item was damaged in shipping, please take plenty of pictures of the damaged box and item and immediately contact us so we can open a claim with the shipping company.
Please be very diligent with testing your defective item. Be sure to try other guitars, power supplies, cables, and amps. We also request that you take a video of the item not working. If we receive your item, test it, and find it to be working, we will give you a refund minus the cost of shipping both ways.
When must I ship my return?
Your return must be received by us within 45 days of the original purchase date for store credit, or postmarked by 14 days for a refund to the original purchase method (PayPal, credit card, etc). This means you must ship your return with enough time for us to receive the package within the deadline. If it does not arrive within 45 days, we will refuse the package. If you feel you sent the package within a reasonable time frame, but it arrived late due to the shipping company’s error, please immediately contact us to make an appeal before we refuse the package.
What if I pre-ordered an item?
If a pre-ordered item arrives outside of the 45 day window from when you ordered it, you will have 7 days from the arrival date to send it back for store credit.
Why was my package refused?
There are a number of reasons your package could be refused by us, including:
What a great pedal.... Absolutely transparent, tracks beautifully, and fits on any board. This is a great tool for a working guitar player who wants a functional pedal that does the job well. It doesn't have 14 different functions, or multiple effects with all kinds of buttons, but it does what it does perfectly and usably. Place it early in your chain for optimal tracking. Works exactly like a POG, but it is true bypass and a fraction of the size.
First off, this pedal has a wide variety of options and is simple to operate. The rotary **** for all the different octave combinations is fantastic and the blend **** are intuitive and easy to operate. The small footprint is a bonus on loaded boards. The bad is that unlike the other reviewer I do not feel that it tracks superbly. It seems to do better at the higher frets (much like you would expect from an analog octaver, though this one is digital), but can sound out of tune on certain notes in the lower registers leading to dissonance that can be fairly un-musical.
It is great in the higher registers, and I have actually found that running a fuzz in front of it helps with the tracking a bit - most likely to the fuzz box compressing the signal down. A decent pedal, and certainly a good value at this price point. I guess for less than half the price of other multi-octave polyphonic pitch shifters, you have to take the good with the bad.