The Prunes & Custard is a two stage circuit. There is a preamp stage, the gain of which is adjusted with the Drive control. This stage is followed by a special wave-shaping distortion circuit. There is some treble roll-off between the preamp and the special distortion circuit. The frequency at which this treble roll-off happens can be changed with the Guitar/Bass switch. The special distortion stage produces strong harmonic overtones, mostly odd harmonic. Higher harmonics are progressively introduced with increased Drive settings and signal level, so a decaying bass guitar note can sound like a mean swept filter. Playing double notes, like 4ths or 5ths can produce some strong intermodulation effects, rather like a ring modulator, but more musical, albeit more distorted! The Mix control is a balance between the preamp stage output (ccw), and the special distortion stage output (cw). For bass guitar, the Mix control would usually be set at around 10 to 12 o'clock. For guitar, a high Mix setting, along with reduced Drive can give some rather pleasant overdrive effects. When the Drive and Mix controls are set to higher settings, the sound can become all harmonics, with very little fundamental signal, and in some situations may sound a bit thin, especially for bass guitar, but setting the Lo Freq. contour switch to the right takes some low frequency from the Preamp side of the Mix control and mixes it back with the special distortion side
The Prunes & Custard is a two stage circuit
There is a preamp stage, the gain of which is adjusted with the Drive control
This stage is followed by a special wave-shaping distortion circuit
Produces strong harmonic overtones, mostly odd harmonic
Playing double notes, like 4ths or 5ths can produce some strong intermodulation effects, rather like a ring modulator, but more musical, albeit more distorted!
For bass and guitar
We want you to feel confident with your Prymaxe purchase, which is why when you purchase a new or demo (like new/gently used) product from us, you are automatically enrolled into our FREE Two Year Warranty.*
What is covered:
What is NOT covered:
* We reserve the right to end this promotion at any time.
When you place an order at Prymaxe, you can rest assured that your item will be carefully packaged. Our shipping team is dedicated to making sure your item arrives in perfect condition and on time.
All in stock orders placed before 2pm EST will ship same day and all orders placed after the cutoff will ship the next business day*. If you need an order immediately, please let us know and we’ll try our best to accommodate your request.
Most orders shipping within the US will ship via USPS or FedEx and are fully insured, we also offer express options if you need an item within 24 hours. All tracking numbers will be sent via email after the item is shipped. If you did not receive your tracking number please feel free to call or email us.
All US Orders Ship for FREE
We love and truly appreciate all of our International customers. All of our international shipments are fully insured and are guaranteed to be delivered or your money back. We offer a variety of shipping options for you to choose from and if for any reason there is an issue with your order we will make it right, that is our promise you.
Pre-Orders typically ship with 2 weeks. In the event a product is backordered we will contact you with an exact shipping timeframe.
Smaller items will ship USPS First Class.
USA shipping only for Vox, Korg, Voodoo Lab, MXR, Dunlop, Way Huge, Barber Electronics, Music Man, Tech 21, Fender, Marshall, PreSonus, Source Audio, and Strymon.
If you would like to return an item, please use the return widget at the bottom of this page to look up your order and start the return process. If you need assistance, or if the widget is not working for you, please email us at firstname.lastname@example.org with our order number and reason for return.
If you are not 100% satisfied with your purchase, you can return it within 45 days of the original purchase date for a full refund. If an item is not received by us within the 45-day window, the package will be refused. All new items returned must be in BRAND NEW condition with zero signs of wear or use and must be returned in the original packaging with ALL materials (free/bundled items -- must be unused/unopened, warranty cards, plastic, pouches, manuals etc.). Demo (Like New/Gently Used) items must come back in the same condition they were sent to you, with all included materials, if applicable.
Our 45-Day Satisfaction Guarantee covers brand new and demo (like new/gently used) products only -- it does not cover used and clearance products (see below). It also does not cover items in the “What is NOT Returnable” list below. Please note: All actual shipping fees paid by Prymaxe will be deducted from your refund. This includes orders that qualified for free or subsidized shipping. Return shipping must be paid by the buyer. If you received a defective or incorrect item, please see our FAQ section below.
* Prymaxe reserves the right to define abuse of the return policy on a case by case basis and consequently refuse subsequent return requests by said abuser and place them "All Sales Final".
All Used and Vintage items come with a 48 hour approval period. Please contact us directly at email@example.com within 48 hours of receiving your product for us to set up a manual return for you. Be sure to include your order number and reason for return in the email. All Used/Vintage items must be returned in the same condition they were sent to you in, as well as include all materials that came with it.
All returns should be insured by the buyer and sent via UPS, Fedex, or USPS with tracking. Please do not write on or attach tape or labels to the product box -- use a packing box to return the product. Attach a shipping label with the RA number onto the shipping box.
When will I get my refund?
Once your return is received by us, your refund will typically be processed within three business days. It typically takes a few business days for all credit card refunds to be processed and reflected on your statement. This means it will take a few extra days for your refund to show in your account after your return is processed. Please note: All actual shipping fees paid by Prymaxe will be deducted from your refund. This includes orders that qualified for free or subsidized shipping. Return shipping must be paid by the buyer. If you received a defective or incorrect item, please see the next question.
What if I receive a defective or incorrect item?
If a product is defective upon arrival, or the wrong item was received, we will send you a replacement/the correct item, and all the shipping fees will be covered by us. For defective items, Prymaxe reserves the right to refuse the return if we determine the reason for the unit failing was not covered under the warranty (i.e., if the item was damaged due to user fault or error). If you feel your item was damaged in shipping, please take plenty of pictures of the damaged box and item and immediately contact us so we can open a claim with the shipping company.
Please be very diligent with testing your defective item. Be sure to try other guitars, power supplies, cables, and amps. We also request that you take a video of the item not working. If we receive your item, test it, and find it to be working, we will give you a refund minus the cost of shipping both ways.
When will I get my replacement item?
If a defective or incorrect item was sent to you, we will send out the replacement as soon as we get the defective/incorrect item back and approve/process the return (typically within three business days). If we do not have the replacement in stock, we will issue a full refund. If you need the replacement to be sent out immediately, please place a new order, and when we get the defective/incorrect item back, we will issue a full refund of the original order.
When must I ship my return?
Your return must be received by us within 45 days of the original purchase date. This means you must ship your return with enough time for us to receive the package within 45 day deadline. If it does not arrive within 45 days, we will refuse the package. If you feel you sent the package within a reasonable time frame, but it arrived late due to the shipping company’s error, please immediately contact us to make an appeal before we refuse the package.
What if I pre-ordered an item?
Even if you pre-ordered an item, we must still receive it within 45 days of your order date in order to give you a refund, so please only pre-order items you plan to keep. If your pre-ordered item arrives defective, you will have a 48 hour period to contact us for a replacement.
Why was my package refused?
There are a number of reasons your package could be refused by us, including:
Why is the widget not letting me return my item?
If you have a valid reason for returning/exchanging a product that is within our return policy, but the widget will not let you start the return process, please contact us directly at firstname.lastname@example.org with your order number and reason for return.
Use the widget below to look up your order.
If your order is still not found, please email us at email@example.com with your order number and reason for returning so we can create a manual return for you.