Pre-orders for out of stock items typically ship in 1-2 weeks based on manufacturer availability and can be cancelled at any time.

Pre-orders for unreleased/just announced items typically take much longer.

If an item is backordered by the manufacturer and cannot ship within 2 weeks, a Prymaxe staff member will contact you with a new estimated ship date. 

  • You will be charged at checkout for pre-ordered items
  • All domestic orders with pre-ordered items will ship as the products become available free of charge. 
  • All International orders with pre-ordered items will be held until they can be shipped in their entirety. 
  • Custom orders are not considered pre-orders and cannot be cancelled or returned. 
  • We cannot guarantee a specific color or graphic. 
  • Our 45 day return policy starts from the date of purchase, including pre-ordered items
  • If the pre-ordered item arrives outside of the 45 day window from when you ordered it, you will have 7 days from the arrival date to send it back for store credit (minus original shipping cost) or a replacement.