In the event you wish to cancel an order, you are required to call us at 1-(855)-PRYMAXE (779-6293) (International Customers, please use 1-(908)-272-2990) during our normal business hours (Monday - Friday, 10 AM - 6 PM Eastern, excluding federal holidays) within 48 hours of placing the order. If you contact us after 48 hours have passed, we can give you a store credit refund only.

Though we try our very best to process cancellations before they ship, we cannot guarantee we will get to your request in time. If we are unable to cancel your order before it ships, you must submit an RMA request and return the item for a refund minus our initial shipping cost. With that being said, we urge you to be certain of your product choice when placing an order.

Please allow up to five business days for your cancellation to be processed by us and be aware that depending on your bank/credit card company, it could take even longer for you to receive your refund from them once the money has left our account.

Last Updated: August 7th, 2018